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Reservation, Cancellation, Refund and Service Policies Reservation

Policy

To confirm the stay the hotel charges the equivalent of one night to your credit card at the time of receiving the reservation.
We accept Visa, MasterCard, and American Express.

Cancellation and Refund Policy

Cancellations must be sent to [email protected], with reference of your name, date of arrival and reservation number.
Cancellation is free when it is made at least 48 hours before arrival. In that case, a refund of the payment will be made.
For national cards, the return is processed in three working days.
For international cards, the return is processed in five working days.
In case the client cancels after the deadline or does not arrive on the reserved date, the charged night becomes a non-refundable penalty.

Service Policy

We prepare the guests accommodation for 3 PM on the reserved date. The items given during check-in are:

  • Apartment Key
  • Key of the Safe
  • Vouchers that can be exchanged for beach towels
  • Identification Bracelets
  • Tv Remote Control
  • Remote Control(s) of Air Conditioning units

    • These items have a value in case of loss. The values are specified in the registration form that the guest fills during check-in.

    Rates include Breakfast on the beach, A / C, Cable TV, Internet WI-FI, daily cleaning, safe, use of swimming pool with Jacuzzi private parking and surveillance. The residence has an electric plant and the apartments are equipped with a full kitchen.

    The guest must return the accommodation and the items specified above no later than 1 PM on the booked departure date. In case of prolongation of stay, we ask that you check with the reception department in advance to confirm the availability and make the necessary arrangements.

    Privacy Policy

    We take your privacy seriously and want you to know how we collect, use, and protect your information.

    The Privacy Policy tells you:

    This Policy applies to HOTEL PLAYA COLIBRI. We may post additional information if more details are needed to explain our privacy policies.

    INFORMATION WE COLLECT

    Information that you provide us

    We collect and store information that you provide through our Websites, mobile applications or at our hotel. For example, we collect information when you make a reservation, call us to ask a question, write a review or use any of our services.

    The information we collect includes information such as:

  • Your name
  • Your postal address
  • Your email
  • Your phone number
  • Nationality

    • Collection of information online automatically.

    We gather information related to your interactions with our Websites and applications to create a superior and personalized experience.

    HOW WE USE THE INFORMATION WE COLLECT

    We use the information we collect for, for example:

  • Manage our loyalty program
  • Marketing and advertising of products and services
  • Communicate special events, contests, promotions and surveys


    • HOW WE SHARE THE INFORMATION WE COLLECT

    Hotel Playa Colibri does not sell or rent your personal information to third parties.
    From time to time, we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it is necessary to comply with the law. We may also share information to respond to a governmental requirement or when we believe that a clarification is necessary or appropriate to protect the rights, property and safety of Hotel Playa Colibri, our customers or others; to avoid damages or losses; or in connection with an investigation of an alleged or actual criminal activity.
    We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. We will notify you by e-mail and / or a prominent notice on our Website about any change in ownership, as well as the choices you have regarding your personal information.
    We may also share personal information in connection with offers of products or services of shared brands.

    HOW WE PROTECT THE INFORMATION WE COLLECT

    Whether you make a reservation online, we use reasonable security measures to protect the confidentiality of your personal information under our control and we limit access to it appropriately.
    We use a variety of information security measures to protect your online interactions with us.

    PROTECTION OF THE PRIVACY OF CHILDREN.

    We are committed by protecting the privacy of children on the Internet and do not knowingly collect personal information from children under 13 years of age.

    LINKS TO OTHER WEBSITES

    Our Website redirects to other websites, many of which have their own privacy policies. Be sure to check the privacy policy of the website you are visiting.

    UPDATES OF THE PRIVACY POLICY

    We may need to update our Privacy Policy as Hotel Playa Colibri and our clients grow and evolve. If we make material changes, you will be notified by e-mail (sent to the address provided in your account) or by means of a notice on this website before the change takes effect, and will also inform you about the options you may have with respect to these changes.